FREQUENTLY ASKED QUESTIONS

Who does Ribbonking.com sell to?
Ribbonking.com only sells to ASI or SAGE members.

What is your turnaround time?
6 business days from layout approval (plus proofing process of 1 business days).

Is there a rush option?
3-4 business days, $65.00 net (includes proofing process of 1 business day).

Is your published pricing accurate?
Ribbonking.com, ESP, and SAGE pricing is always accurate.

What is your pricing?
All pricing is on a (p) for all products except for name Badge ribbon is on a (r).

What is your Hot Stamp setup charge?
Hot Stamp setup charge is $44 (p).

What is your Sublimation setup charge?
Sublimation setup charge is $54 (p).

Is there a setup charge on Name Badge Ribbons?
No setup charge.

Are there setup charges on reorders?
There is no setup charge on reorders (same logo/sizing).

Are proofs free?
Yes. RibbonKing provides free color layout proofs for all new orders and exact reorders.

What if I want to change colors on a reorder?
Changing ribbon colors, imprint colors, or color combinations on a reorder requires a new proof and is subject to a $10.00 proof fee..

Can we receive a layout proof?
Yes. We email a free layout proof within a day of receiving your PO.

What are your artwork requirements?
EPS, PDF, or JPEG at 300 DPI, black graphic on white background.
Standard spacing is 1–2" between repeats (depending on the logo/statement).
Let us know of any special sizing/spacing requirements on your PO.

What size can my logo/statement be?

• 3/8" ribbon: 1/4" H × 10" L

• 5/8" ribbon: 1/2" H × 10" L

• 7/8" ribbon: 5/8" H × 10" L

• 1-1/2" ribbon: 15/16" H × 10" L

What are your purchase order requirements?

• ASI/SAGE number

• Ship to / bill to address

• Tax I.D. #

• Ribbon style #, ribbon color, print color, sizing/spacing requirements

• Logo or statement (font list available for statements)